Neenah Police Department

Case Study

System Installed

Apex Officer X2

Agency Type

The Challenge

The Neenah Police Department (NPD) serves a small community in Wisconsin, with a population of approximately 25,000 residents. The NPD recognized the need to improve their de-escalation and community policing efforts to build trust, promote public safety, and foster positive relationships with the community. The Neenah Police Department faced several challenges that needed to be addressed:

  1. Inefficient De-escalation Training: The existing de-escalation training program was primarily classroom-based, making it difficult for officers to practice real-life scenarios in a controlled environment. This led to inadequate preparedness for handling high-stress situations and increased the risk of unnecessary use of force.
  2. Lack of Community Engagement: The NPD faced challenges in building trust with the community, which resulted in limited cooperation and collaboration between the police and residents.
  3. High Costs of Traditional Training: Traditional training methods, such as in-person seminars and role-playing exercises, were costly and time-consuming. They also required significant resources for planning, logistics, and coordination.

The Solution

The NPD turned to the Apex Officer VR platform as a cost-effective and innovative solution to address their challenges. The platform offered several key benefits:

  1. Immersive Virtual Reality Training: The Apex Officer VR platform allowed officers to train in realistic, high-stress scenarios, improving their ability to make quick decisions under pressure and enhancing their de-escalation skills.
  2. Customizable Scenarios: The platform allowed the NPD to create a wide range of scenario-based training modules tailored to their specific needs, covering various aspects of de-escalation and community policing.
  3. Real-time Feedback and Analytics: The Apex Officer VR platform provided real-time feedback, enabling officers to learn from their mistakes and improve their performance. Additionally, the platform's analytics tools allowed the department to assess individual and team progress over time.
  4. Community Engagement: The NPD invited community members to experience the Apex Officer VR platform, promoting transparency and fostering better understanding and trust between the police and residents.
Neenah Police Officer Mulroy is taking his first trip into virtual reality training!
Neenah Police Officer Mulroy is taking his first trip into virtual reality training!

The Results

The implementation of the Apex Officer VR platform led to several positive outcomes for the Neenah Police Department:

  1. Improved De-escalation Skills: Officers reported increased confidence and proficiency in handling high-stress situations, leading to a decrease in the use of force incidents.
  2. Enhanced Community Policing: The NPD saw an improvement in community relations, with increased cooperation and collaboration between police and residents. The community's perception of the department improved, and the overall trust in law enforcement increased.
  3. Cost Savings: The Apex Officer VR platform proved to be a cost-effective solution, reducing the expenses associated with traditional training methods while providing more engaging and effective training.